Randomness keeps people engaged

RANDOMNESS KEEPS PEOPLE INTERESTED Think about how magic tricks and jokes captivate us with their element of surprise. Well, the good ones, that is! However, the delight swiftly fades away once the trick is revealed or the joke is explained. The same principle applies...

Apologize Effectively

APOLOGIZE EFFECTIVELY, NOT EXCESSIVELY. Just as I was about to commence a workshop, an individual (senior leader) entered the room, instantly capturing everyone’s attention. They proceeded to express their apologies, uttering the word “sorry” a total...

Enforce Recovery

SUSTAINABLE HIGH PERFORMING TEAMS ENFORCE RECOVERYWe don’t just work hard; we recover smart! We all recognise the significance of taking breaks and rejuvenating ourselves, both personally and professionally. Nowadays, most organisations fully embrace this...

Beyond Busy

GO BEYOND BUSYBreak the ice with depth. I recently observed a guest enter a room where they were welcomed by a group of people in a casual environment. I noticed the first six people all asked the same question as the guest slowly moved around the room: “Are you...

Empathetic Enforcement

Without question, everyone has sh*t going on in their lives that requires our consideration. Despite this, we all still have jobs to do, so remember that asserting your professional boundaries and fulfilling your responsibilities is necessary, expected and...