Delegation is much more than efficiency

The biggest lessons in delegation belong to the one who delegates. Many see delegation as a means to boost efficiency, but its purpose extends far beyond productivity. Done well, delegation transforms three things. The person receiving the responsibility grows—a...

Randomness keeps people engaged

RANDOMNESS KEEPS PEOPLE INTERESTED Think about how magic tricks and jokes captivate us with their element of surprise. Well, the good ones, that is! However, the delight swiftly fades away once the trick is revealed or the joke is explained. The same principle applies...

Get your ship together

The pandemic has drastically accelerated digital transformation and the adoption of new technologies to enable alternative work modalities, but it has also exposed the glaring shortcomings of existing outdated processes. Companies were suddenly forced to grapple with...