The pandemic has drastically accelerated digital transformation and the adoption of new technologies to enable alternative work modalities, but it has also exposed the glaring shortcomings of existing outdated processes. Companies were suddenly forced to grapple with a wide array of complex issues while having to confront longstanding problems that had been prevalent for some time. Employees have been contending with these inefficiencies for many years, and now nearly 40% are exhibiting symptoms of burnout, diminishing their overall productivity, performance and morale.
The COVID-19 crisis has amplified the risks associated with employee burnout due to poor processes and untenable systems. Companies need to take immediate action by taking stock of their procedures and protocols to examine how they can be improved. Organisations should introduce measures such as automation where possible in order to streamline workflow operations, reduce manual processing tasks and lighten the workload of employees where feasible. Furthermore, organisations must ensure that their technology is up-to-date and make sure that their entire IT infrastructure is functioning optimally in order for business operations to proceed smoothly.
Ultimately, bad processes and inefficient systems represent a high risk factor when it comes to employee burnout. The need for employers to take proactive steps towards creating an enabling environment without sacrificing efficiency cannot be overstated. Companies must strive to establish well-defined workflows with technologies that empower employees rather than impede them; this will help mitigate burnout while ensuring maximum productivity amongst staff members regardless of the current circumstances.